Tend to get hi-jacked by real life, or at least my good intentions do. Or, even my real life good intentions get hi-jacked by other things, and everything has to stop.
I have tried to write this post a million times, but I just can’t seem to find the words. I have no idea how to say it without sounding either uncaring, or overdramatic. I’m going to try, one last time, and this post is going out there, so if I sound mean, please understand that I’m not being, and if I sound overdramatic, then I probably am being, so please disregard that bit of my post. And it’s bloody hard without names!
Tuesday evening I was playing with/helping look after my cousins, , as their mum was in bed feeling unwell, with what we now know was a chest infection, not just a cold. So, I was helping her husband, look after the children while he looked after her, if that makes sense. Around 7.30pm, at the very beginning of Eastenders, he came downstairs, and subtly pulled me out of the room. He explained that my aunt seemed to be worsening, she was coughing a lot more, struggling a little to breathe, and even though she was insisting he shouldn’t take her to hospital, he thought he was going to. I suggested he rang NHS Direct, because they would almost certainly agree with him, and maybe (I’m naming her for this blog), Carla, would be persuaded if she heard a professionals opinion. So, he rang, and described her symptoms, let her talk to them, and said “Yes, she needs to come to hospital, and we are dispatching an ambulance now.”
So the ambulance and the RRU car arrived in around 9-10 minutes (More on that later), and the paramedics went upstairs, and I believe they gave Carla some form of nebuliser, and put her onto oxygen. And they brought her downstairs, put her into the ambulance, did some checks, and raced her off to hospital with the lights and siren going. At that moment, I think it sank in to me, and her oldest child, just how serious this was. My uncle had stayed with us, thinking back that seems mental, he should have been with Carla, but he was gathering things into a bag, and then we all piled into the car and began the long journey to the hospital. (It’s about half an hour away from their house, maybe a bit further.) The car trip was awful. The kids were both crying (They are older children, early teens), and the girl was convinced mummy was about to die, and I think the boy was secretly thinking the same. I tried to reassure them, but it was hard, not knowing what was happening at the hospital end, not wanting to make a promise I couldn’t keep. Anyway, eventually we arrived.
To cut a short story shorter, we found she was still in the triagey bit of A&E, but she was a lot more stable now, she had a IV line in, and she had her oxygen mask. We went in, and she talked a little to us, which went a great way to comforting her children, and her nurse came in, and took the time to explain in simple terms what they were doing for Carla to the children. And, really, once she’d arrived at the hospital things calmed down. She got the antibiotics she needed, and improved amazingly fast, and she will be hopefully discharged today. (She was going to be discharged yesterday, but the duty doctor wasn’t quite happy with the sound of her breathing.) But, for about an hour, everything was up in the air, and it was so scary. She’s fine, thank God, and also thanks in no little part to the amazing level of care she received at the hospital, and in the ambulance.
Here is where I would like to talk about the ambulance. The RRU car and ambulance arrived simultaneously, around 10 minutes after NHS Direct said they would. They made a half-hour journey, if they came from the hospital, or a 45 minute journey if they came from the ambulance base (someone with more knowledge would know which, but I don’t), in TEN minutes. Even with sirens on, I think that’s impressive, though to our government, ten minutes would be seen as a failure, because the target is 8 minutes. I have heard people say before that ambulances in the UK are too slow, they take ages to come. Well, I have a family member who has a severe form of epilepsy, that now is under control, but at one stage lead to ten 999 calls in the space of a year. Every single ambulance arrived at their house in less than 8 minutes. When my mum had her heart attack, the RRU car arrived while she was still on the phone, and the ambulance didn’t take much longer. All the paramedic staff I, or my family have ever encountered have been wonderful, exemplary examples of the level of care given from the NHS.
So, thank you to my local hospital (I don’t want to name it, because it will give my location away!), and thank you to the North West Ambulance Service (They cover a much larger area), for everything you do for everyone in my area. YOU ROCK!
Edit- As Ron pointed out, I missed NHS Direct off my thank you’s, so thank you to NHS Direct, and especially to Nurse Hannah and Dr Khan that my uncle spoke to. (I take no responsibility for those names being wrong!)